When can you not request a correction stop date ?
- When you yourself forgot to stop the student travel product;
- If no cessation date is registered in My DUO;
- If you cannot prove that you actually stopped the student travel product. Think of a transaction statement or a confirmation email as evidence;
If there is a case of force majeure due to: a demonstrable medical reason that prevented you from cancel the student travel product earlier, or because it was not possible because you are or have been temporarily detained, you can object to the cancellation date with DUO.
When can you do request a correction stop date?
- If you can prove that you have stopped your student travel product at a pick-up machine earlier than the registered stop date by means of a statement from OV-chipkaart.nl.