Submit claim request
Have you incurred travel expenses because you were unable to use the student travel product (on time) through no fault of your own, and is the end date of the period you are claiming for less than 4 weeks ago? Then you can submit a claim request.
What supporting documents should you include with a claim request?
For travel expenses incurred:
- A claim statement from OVpay or OV-chipkaart.nl
- a copy of the front and back of tickets (e.g. train tickets)
- copy of recharge receipts from a OV-chipkaart (ONLY in conjunction with a bank statement)
Please note: If your supporting document only contains a statement from OVpay or a bank statement, we will unfortunately be unable to process your application.
What can 't you declare?
- Fuel costs
- Tuition
- Costs due to no (timely) allocation of study funding or student travel product
Submit an 'Application for compensation for student travel product' via DUO. - Costs due to forgetting to check in or out
Submit a claim request to the appropriate public transport company - Costs due to problems with delivery of your new personal card.
Please contact the company where you purchased the card for this. - Purchase cost of OV-chipkaart
- Costs you incurred because the student travel product did not work in combination with another travel product (see student travel product product terms and conditions)
You must log in with your DigiD to submit a claim.