My OV-chipkaart is defective/broken
If your personal OV-chipkaart is visibly broken, you can request a replacement card directly via OV-chipkaart.nl. On average you will receive a replacement OV-chipkaart within a week. Do you suspect that your OV-chipkaart is technically defective? First check if your card is actually defective.
First check yourself if the card is really defective
- Negative balance? Then you can no longer check in or travel with a season ticket. Top up your balance to a minimum of € 10. Then you can travel again. If you only travel by bus, a minimum top-up to €4 is sufficient.
- No negative balance? And you still have doubts about your OV-chipkaart? Then go to the counter of the public transportation company where you last checked in to have them figure out what's wrong with your card.
- Automatic reload on your card? If so, your balance may be temporarily blocked because direct debits have failed. On the OV-chipkaart website you can read what you need to do to remove the block from your card.
- Forgotten to check out? If you have not checked out 12 times, your OV-chipkaart will be temporarily blocked. You can have this block removed at the counter of the public transport company where you last checked out.
Still defective? Request a replacement card online
To continue traveling quickly, apply for a replacement card via OV-chipkaart.nl. On average you will receive a new OV-chipkaart within a week and you will be able to travel again. To travel in the meantime, apply for the Temporary Student Travel Product.
Do you still have an anonymous card? If so, apply for the Temporary Student Travel Pass
To bridge the gap while you wait for a replacement card, you can use the temporary student travel pass. You can travel again with the student travel pass as soon as OV-chipkaart your replacement OV-chipkaart and the student travel pass has been loaded onto it.